Our Privacy Policy

Personal Information Collection

How Maximum Protection security collects personal information in a number of ways, including:

  • Directly from you, when you provide information by telephone, electronic messages (including email and SMS) or in company documents you may complete and send;
  • Directly from you, via our internet site (requests for information);
  • Your agents or representatives who act on your behalf;
  • Competition entry forms or at our promotional activities or sponsored events;
  • Third parties we contract to collect and/or manage data on our behalf;
  • Third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services);
  • Marketing organisations, including through the use of purchased lists 

Use of Information

How we use your information in our privacy policy applies to information we collect about:

  • Visitors to our website
  • People who interact with us on social media
  • Subscription to our marketing communications
  • Contacts who provide details at exhibitions, conferences and other marketing events
  • Collection of information via surveys
  • Provide services to our clients
  • Our client’s customers who use our services
  • People that apply for a position at Maximum Protection Security

Personal Information – Storage and Security

We will take reasonable steps to keep personal information secure from unauthorised: use, loss, access, modification and disclosure. We require our employees and contractors to protect the privacy of personal information.

We may hold your personal information in: computer systems, electronic databases, digital archives, telephone recordings and hard copy files.

If we no longer require your personal information we will take reasonable steps to destroy it.

Personal Information – Access and Correction

You can access, correct and update any personal information we may hold about you by contacting us via the contact details below.

Contact details of our clients

All contact details of our clients will be retained for the duration that the client remains an active customer of Maximum Protection Security and unless the contact exercises their right to be deleted. Once the client is no longer a customer of Maximum Protection Security, all contact details will be marked as inactive. After a period of a maximum of three years and if there has been no activity with Maximum Protection Security, the contact details will be deleted. This amount of time is required to enable Maximum Protection Security to retain a record of previous communication and measure effectiveness of marketing campaigns. Before the data is deleted, the contact will receive an email notifying them that there has been inactivity on their record and that Maximum Protection Security will delete their data, after a record has been deleted, if a contact re-establishes communication with Maximum Protection security, their contact record will be treated as a new record.

Our client’s customers who use our services

The data retention period for our clients’ customers will vary depending on the Maximum Protection Security service. All data is retained by Maximum Protection Security until either;

  • The to remove personal information of a customer
  • The client is no longer a customer of Maximum Protection Security and a period of 24 months has passed
  • Once the above has been actioned, all data will be deleted from Maximum Protection security Systems.

Data captured for marketing purposes

Data captured for marketing (including sales) purposes, includes data captured from;

  • Visitors to our website
  • People who interact with us on social media
  • Subscription to our marketing communications
  • Contacts who provide details at our events
  • Collection of information via surveys

The data will be retained for a minimum period of three years, unless the contact exercises their right to be deleted within that period. This amount of time is required in order to ensure that the individual and Maximum Protection Services representatives are able to maintain communication, retain a record of previous communication and measure effectiveness of marketing campaigns. If there is no activity within the three year period, and the data is no longer required to deliver a service to the contact, the personal identifiable information will be deleted. Before the data is deleted, the contact will receive an email notifying them that there has been inactivity on their record and that Maximum Protection Security will delete their data,

Our client’s customers who use our services In order to provide services to our clients, we may capture personal data relating to their consumers and store that data on behalf of our clients. Any processing of this personal data is undertaken on the instruction of our client. The data collected typically includes;

  • Name
  • Credit card and banking data
  • Vehicle information
  • Loyalty membership details
  • Telephone
  • Email
  • Address details

The data collected does vary per client. Consumers will need to review the privacy policy of the client that they are a customer of to understand how the client uses their data. Any personal data which is retained by Maximum Protection Security as part of the associated services to the client will only be passed to any third party to either process financial transactions or if directed to do so by our client. 

Marketing

We will not send you marketing material unless you or your Company has requested it and we will not sell your Personal Data to anyone, or otherwise disclose your Personal Data to any third party except as may be requested from time to time by your Company, as outlined in this privacy policy or as may otherwise be required or permitted by law.  

Website Cookies

We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are sent to your computer’s hard drive or mobile device when you visit a website and it will recognise your device on future visits, for example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy section within your browser. We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties. We also use other external service providers for the following purposes:

  • For web hosting services for this website; and/or
  • To gather non-personal information (using cookies) in order to evaluate the website’s effectiveness, for example online marketing activities